Privacy Policy

We collect personal data when you use the Platform, services, or otherwise interact with us during our relationship. This may include information provided during sign-up or registration, such as name, date of birth, address, telephone or mobile number, email ID, and information shared as proof of identity or address.

With your consent and in accordance with applicable law, we may collect sensitive personal data such as bank account, credit or debit card, other payment instrument, or biometric information. You may choose not to provide information by not using a particular service or feature.

We may track behaviour, preferences, and other information you choose to provide. We may also collect transaction information from the Platform and third-party business partner platforms. When a third party collects personal data directly from you, its privacy policy governs that collection.

If you receive an email or call from someone claiming to be 9186009531 and seeking personal data such as a card PIN, net-banking password, or mobile banking password, never provide it. If you have disclosed it, report it immediately to an appropriate law enforcement agency.

We use personal data to provide requested services; assist sellers and business partners with orders; enhance customer experience; resolve disputes; troubleshoot problems; inform you about offers, products, services, and updates; customise your experience; detect fraud and criminal activity; enforce our terms; conduct research, analysis, and surveys; and as described at collection. Access to products or services may be affected if required permission is not provided.

We may share personal data within our group entities, corporate entities, and affiliates to provide access to services and products. We may disclose personal data to sellers, business partners, logistics partners, payment providers, reward programmes, and other service providers where needed to provide services, comply with legal obligations, enforce agreements, support marketing, or prevent and investigate fraudulent or illegal activity.

We may disclose personal or sensitive personal data to government or law enforcement agencies when required by law or when reasonably necessary to respond to legal process, enforce our Terms or Privacy Policy, respond to third-party rights claims, or protect users and the public.

We adopt reasonable security practices and procedures to protect personal data from unauthorised access, disclosure, loss, or misuse. Internet transmission cannot be guaranteed completely secure, and users are responsible for protecting their account login and password records.

You may delete your account through your profile and settings or write to us using the contact information below. We may refuse or delay deletion when there is a pending grievance, claim, shipment, or other service. We retain personal data no longer than required for its purpose or applicable law, but may retain data to prevent fraud or abuse or for legitimate purposes, including anonymised analysis.

You may access, rectify, and update your personal data through the functionalities provided on the Platform.

By visiting the Platform or providing information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy. If you provide personal data relating to another person, you represent that you have authority to do so.

You consent to contact by SMS, instant messaging apps, call, or email for the purposes specified in this Privacy Policy. You may withdraw consent by writing to the Grievance Officer with the subject “Withdrawal of consent for processing personal data”. Withdrawal is not retrospective and may restrict or deny services for which the information is necessary.

Please check this Privacy Policy periodically. We may update it to reflect changes to our information practices and notify you of significant changes as required by law.

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